Privacy Policy for NeverForget.com

1. Introduction

Welcome to NeverForget.com (the "Service", "we," "us", or "our"). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://www.neverforget.com and use our WhatsApp reminder service. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Last Updated" date of this Privacy Policy.

2. Information We Collect

We may collect information about you in a variety of ways. The information we may collect on the Site and via our Service includes:

Personal Data:

• Phone Number: We collect your WhatsApp-enabled phone number when you voluntarily provide it to us to receive our reminder services.
• Email Address: We collect your email address when you voluntarily provide it to us, for purposes such as account identification, service-related communications, or if you opt-in to receive newsletters or updates.
• Message Content: We collect the content of the reminder message you wish to receive, as provided by you.
• Reminder Time/Date: We collect the time and date preferences you set for your reminders.

Derivative Data:

• IP Address: Information automatically collected by our servers when you access the Site, such as your IP address, browser type, operating system, access times, and the pages you have viewed directly before and after accessing the Site. This is standard for most web servers and helps us understand how our Service is being used and to prevent abuse.
• Usage Data: We may collect information about how you use the Service, such as the frequency and duration of your use.
• Usage Data with Google Analytics: When you visit our Site, we use Google Analytics to collect information about your interaction with our Site. This may include your IP address, your geographic location, browser type and version, operating system, referral source, length of visit, page views, and website navigation paths, as well as information about the timing, frequency, and pattern of your service use. This information is collected through the use of cookies and similar tracking technologies. This information is used to improve the offered never forget product.

3. How We Use Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Site or our Service to:

• Create and manage your reminder schedule and user account (if applicable).
• Send your requested reminders via WhatsApp at your specified times.
• Communicate with you regarding your account or use of the Service (e.g., service announcements, password resets, responses to inquiries), primarily via email if provided.
• Send you newsletters, promotional materials, or other information about our services, if you have opted-in to receive such communications via email.
• Monitor and analyze usage and trends to improve your experience with the Site and Service.
• Prevent fraudulent transactions, monitor against theft, and protect against criminal activity.
• Respond to your comments, questions, and provide customer support.
• Notify you of updates to the Service.
• Comply with legal and regulatory requirements.

4. How We Share Your Information

We do not sell or rent your personal information to third parties. We may share information we have collected about you in certain situations:

With Third-Party Service Providers:

• We share your phone number and the reminder message content with WhatsApp (owned by Meta Platforms, Inc.) as it is the platform used to deliver the reminder messages. Your interaction with WhatsApp is also governed by WhatsApp's own Privacy Policy and Terms of Service.
• Our website is hosted on Vercel. Vercel may collect or have access to data transmitted through their platform as part of their hosting services. We encourage you to review Vercel's privacy policy.
• Our user data, including your phone number, email address (if provided), reminder content, and schedule, is stored in a PostgreSQL database hosted by Neon. Neon acts as a data processor for us. We encourage you to review Neon's privacy policy (https://neon.com/privacy-policy) and security practices (https://neon.com/security).
• We may use other third-party vendors for services like email delivery (if you opt-in to email communications not related to direct service delivery), analytics, or customer support. We will only share information necessary for them to perform their designated functions and require them to maintain the confidentiality of your information.

By Law or to Protect Rights:

If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.

Business Transfers:

We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

With Your Consent:

We may disclose your personal information for any other purpose with your consent.

5. Data Storage and International Transfers

Your information, including personal data, is stored in a PostgreSQL database hosted on Neon. The servers for Neon and our website hosting provider, Vercel, may be located in various countries around the world. This means that your information may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

6. Cookies and Tracking Technologies

We use cookies, web beacons, tracking pixels, and other tracking technologies on the Site to help customize the Site and improve your experience. When you access the Site, your personal information is not collected through the use of tracking technology. Most browsers are set to accept cookies by default. You can remove or reject cookies, but be aware that such action could affect the availability and functionality of the Site.

Google Analytics:

We use Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses cookies to help us analyze how users use the Site. The information generated by the cookie about your use of the Site (including your IP address) will be transmitted to and stored by Google on servers in the United States and other countries.

Google will use this information for the purpose of evaluating your use of the Site, compiling reports on website activity for website operators, and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf.

You can prevent your data from being used by Google Analytics by installing the Google Analytics opt-out browser add-on, available at https://tools.google.com/dlpage/gaoptout.

For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy.

7. Data Retention

We will retain your personal information (phone number, email address, message content, reminder schedule) only for as long as is necessary for the purposes set out in this Privacy Policy, or as long as your account is active to receive reminders or other communications you have opted into. You can request the deletion of your data as described in "Your Rights" below. We may retain and use your information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

Anonymized or aggregated derivative data may be kept for longer periods for analytical purposes.

8. Data Security

We use administrative, technical, and physical security measures to help protect your personal information. This includes utilizing reputable hosting providers like Vercel and database services like Neon, who have their own security protocols. While we and our providers have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse. Any information disclosed online is vulnerable to interception and misuse by unauthorized parties. Therefore, we cannot guarantee complete security if you provide personal information.

9. Your Rights

Depending on your location and applicable data protection laws, you may have the following rights regarding your personal information:

• Access: You have the right to request copies of the personal information we hold about you.
• Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• Erasure (Right to be Forgotten): You have the right to request that we erase your personal data, under certain conditions. This can often be achieved by ceasing use of the service or by contacting us.
• Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
• Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• Opt-Out of Messages: You can opt-out of receiving reminder messages at any time by replying "STOP" (or a similar keyword we may designate) to any message received from our Service via WhatsApp, or by contacting us directly.
• Opt-Out of Email Communications: If you have opted-in to receive email communications, you can opt-out by using the "unsubscribe" link provided in those emails or by contacting us.

To exercise any of these rights, please contact us using the contact information provided below. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

10. Third-Party Services (WhatsApp, Vercel, Neon)

Our Service relies on WhatsApp (a service of Meta Platforms, Inc.) to deliver messages, Vercel for website hosting, and Neon for database hosting. When you use our Service, your data is processed by these third parties to facilitate the functioning of our application. We encourage you to review their respective Privacy Policies and Terms of Service:

• WhatsApp Privacy Policy: https://www.whatsapp.com/legal/privacy-policy
• WhatsApp Terms of Service: https://www.whatsapp.com/legal/terms-of-service
• Vercel Privacy Policy: https://vercel.com/legal/privacy-policy
• Neon Privacy Policy: https://neon.com/privacy-policy

We are not responsible for the data handling practices of these third parties beyond our direct contractual agreements with them.

11. Children's Privacy

Our Service is not intended for use by children under the age of 13 (or a higher age if stipulated by applicable law in your jurisdiction). We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without verification of parental consent, we will take steps to remove that information from our servers. If you believe that we might have any information from or about a child under 13, please contact us.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date and the updated version will be effective as soon as it is accessible. We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information.